REFUND POLICY

Refund time

You have 15 days from the date of delivery to return the product for a full refund or exchange. We will arrange a return and process a full refund for the faulty item. But if 15 days have passed since your purchase, unfortunately we cannot refund or exchange the item. Your item must be unused and in the same condition that you received it.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within  days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Note: We reserve the right to refuse a refund if an item is returned in unsuitable condition, worn or stained. We will not be able to accept a garment without its original tags.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company, as there may be processing delays.

If you have done this and still have not received your refund, please contact us at [email protected].

Order cancellations and Amendments

Please contact our Customer Service Team on [email protected] ASAP, if you want to change the size, edit your billing and shipping details. We will try our best to accommodate your changes.

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel the order, you must contact us within 24 hours after you have placed the order. 

Damaged / Faulty Goods

In the unlikely event your item has a fault, please contact us at [email protected] quoting your order number and providing a description and image of the item. Our team will then get back to you soon.

Contact us

If you have any questions or concerns regarding our  Refund policy, please feel free to contact our customer support team at: [email protected].